Our Privacy Introduction & Commitment
Mauslot ("we", "platform") takes the privacy of every user who registers and uses our online casino services in Malaysia seriously. This Privacy Policy has been drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia, and is intended to explain clearly and transparently how your personal data is managed from the moment you register until you stop using our platform.
We understand that trust is the foundation of the relationship between mauslot and Malaysian players. When you deposit funds, play slots, join a live baccarat table, or place a bet on the Malaysia Super League on our platform, you are entrusting us with your personal information. We do not take that trust lightly.
By using the mauslot platform, creating an account, or using any of our services, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Policy Scope: This Policy applies to all information collected through the mauslot.biz website, mobile app, customer support, and all official mauslot communication channels.
Information We Collect
Mauslot collects several categories of information from users to enable us to deliver services that are safe, seamless, and of the highest quality. The types of data we collect are as follows:
A. Information You Provide Directly
| Data Type |
Example |
Purpose of Collection |
| Identity Information |
Full name, identification card number, date of birth |
Age Verification & KYC |
| Contact Information |
Email, phone number, address |
Communications & notifications |
| Financial Information |
Payment methods (TnG, GrabPay, DuitNow, FPX) |
Deposit & withdrawal processing |
| Account Eligibility |
Username, password (encrypted) |
Account security |
| KYC Documents |
Copy of identification card, bank statements |
AML compliance & verification |
B. Information Collected Automatically
- Usage Data: Pages visited, games played (slots, live baccarat, blackjack, badminton e-sports), session duration, login frequency.
- Technical Data: IP address, device type, operating system, web browser type, screen resolution.
- Transaction Data: Deposit history via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks; withdrawal history and account balance.
- Location Data: General location information based on IP address (not GPS) for security and access verification purposes.
How We Use Your Data
Mauslot using the information collected solely for the legitimate purposes stated below. We will not use your data for any other purpose without first obtaining your consent:
- Account Operations: Creating and managing your mauslot account, processing secure logins, and ensuring only you can access your own account.
- Financial Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX; processing withdrawals to your bank account or eWallet.
- Platform Security: Detecting and preventing fraud, money laundering, multi-account usage, and any activity that violates mauslot's Terms & Conditions.
- Legal Compliance: Meeting KYC (Know Your Customer), AML (Anti-Money Laundering), and reporting requirements to the relevant authorities where mandated by Malaysian law.
- Service Improvement: Analyses usage patterns to improve the gaming experience, add popular games, and optimise platform performance.
- Communications: Sending notifications regarding your account, transaction confirmations, promotional information (with your consent), and important updates related to mauslot services.
- Customer Support: Resolving enquiries, complaints, and technical issues you report to the mauslot support team.
Marketing: Mauslot will only send you marketing communications (such as bonus and promotional information) where you have given your consent. You may withdraw this consent at any time via your account settings or by contacting our customer support.
Legal Basis for Data Processing
Under Personal Data Protection Act 2010 (PDPA) Malaysia, mauslot processes your personal data on the following valid legal bases:
- Contract Performance: Processing required to deliver the online casino services you signed up for, including the processing of deposits and withdrawals.
- Legal Obligation: Processing required to comply with Malaysian legal obligations such as KYC, AML, and reporting to the relevant authorities.
- Legitimate Interests: Processing for fraud prevention, platform security, and service improvement purposes that do not infringe on your fundamental privacy rights.
- Consent: For certain marketing communications and analytics — only carried out where you have given explicit consent, which may be withdrawn at any time.
Data Sharing & Disclosure
Mauslot does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data will only be shared in limited, clearly defined situations as follows:
- Payment Service Providers: Minimum transaction data necessary to be shared with eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow, and banks operating via FPX (Maybank2u, CIMB Clicks) to process your deposits and withdrawals.
- Game Providers: The account information required is shared with mauslot's game providers (such as Pragmatic Play, Evolution, and NetEnt) strictly for the technical purpose of enabling you to play.
- Legal Authorities: Mauslot will disclose required information to Malaysian authorities when mandated by a court order, legislation, or a directive from a legitimate enforcement agency.
- Technical Service Providers: Cloud infrastructure providers, cybersecurity systems, and technical support services that have entered into data protection agreements with mauslot.
Our Commitment: All third parties that receive mauslot user data are bound by strict data protection agreements and are required to use that data solely for the specified purposes.
Data Security Measures
Mauslot invests seriously in cybersecurity infrastructure to keep your data protected at all times. The technical and organisational measures we implement include:
- 256-bit SSL/TLS Encryption on all data transmitted between your browser and mauslot's servers — the same security standard used by Malaysia's leading banking institutions.
- Data encryption at rest – all sensitive information, including passwords (stored as hashes), identification card numbers, and financial details, is encrypted in our database.
- Two-Factor Authentication (2FA) available to all mauslot accounts as an additional layer of security.
- 24/7 security monitoring — an active intrusion detection system that monitors and blocks any suspicious access attempts in real time.
- Regular security audits by independent third parties to identify and address any vulnerabilities before they can be exploited.
- Strict internal access controls – only authorised mauslot personnel with a genuine need may access user data, and every access is recorded in an audit log.
Data Breach: In the event of a security incident affecting your data, mauslot is committed to notifying you within 72 hours and taking immediate remediation steps in accordance with PDPA requirements.
Cookies & Tracking Technologies
Mauslot uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the mauslot website.
Types of Cookies We Use
- Essential Cookies (Required): Required for core platform operations — secure login, gaming sessions, and transaction processing. These cookies cannot be disabled.
- Performance Cookies: Collects anonymised information about how you use mauslot to help us improve platform performance and the overall user experience.
- Functional Cookies: Saving your preferences such as language, currency denomination (MYR), and game settings so you don't have to reconfigure them each time you log in.
- Analytics Cookies: Helping us understand how players interact with games and platform features for continuous improvement. You may disable these cookies.
You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some mauslot platform features.
Data Retention & Deletion
Mauslot only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
- Active Account Data: Retained for the entire duration your mauslot account remains active.
- Data After Account Closure: Retained for a minimum of 7 years following account closure, in compliance with Malaysia's AML and tax legal requirements.
- Transaction Logs: Records of all deposits and withdrawals are retained for 7 years for audit and compliance purposes.
- Communication Data: Customer support session records and communications are retained for 3 years.
- Technical Data (Logs): System and security logs are retained for a maximum of 12 months.
Once the retention period expires, your data will be securely deleted using standard data erasure methods or anonymised so that it can no longer be linked to your identity.
Your Rights Under PDPA 2010
Under Personal Data Protection Act 2010 (Malaysia), you have certain rights regarding your personal data held by mauslot. These rights may be exercised at any time by contacting our team:
Children's Data & Minor Protection
Mauslot maintains a zero-tolerance policy on the use of this platform by minors. This platform is For users aged 18 and above ONLY. We do not knowingly collect, store, or process the personal data of children or minors under the age of 18.
The preventive measures we have in place include:
- Age verification during the mauslot account registration process.
- A KYC process requiring valid government-issued identification document verification.
- Active monitoring to detect and disable accounts found to belong to underage individuals.
If you become aware that a child or minor has registered a mauslot account, please notify us immediately at support@mauslot.biz. We will take prompt action to close the account in question.
To Parents & Guardians: If you discover that your child has accessed the mauslot platform, please contact us immediately. We also encourage the use of parental control software on devices shared with children.
Changes to the Privacy Policy
Mauslot reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, relevant Malaysian legislation, or service enhancements. Any material changes will be communicated via:
- A prominent notice displayed on the mauslot homepage before any changes take effect.
- An email notification sent to the email address registered to your account.
- Updating the "Last Updated" date shown at the top of this document.
It is your responsibility to review this Privacy Policy periodically. Continued use of the mauslot platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.
Contact Our Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by mauslot, please contact us through the following:
- Email: privacy@mauslot.biz (for privacy & data enquiries only)
- General Support: support@mauslot.biz
- Live Chat: Available 24 hours on the mauslot platform, in Bahasa Malaysia
We will endeavour to respond to all privacy-related enquiries within 14 working days. For more complex requests such as data deletion or in-depth KYC-related enquiries, the response period may take up to 30 working days.
PDPA Complaints: If you are not satisfied with mauslot's response to a privacy complaint, you have the right to escalate the matter to Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Digital.